Return & Refund Policy

Can I check my order before making payment?

Yes. We offer a Check Before Payment option where available. You can inspect your order before paying the courier. If you are not satisfied, you may refuse the order and return it to the courier immediately at the time of delivery.

 

What if my parcel arrives damaged?

If your parcel or perfume is damaged during transit, please contact us within 24 hours of receiving your order. Share clear photos of the damaged product and packaging. After verification, we will send you a replacement at no additional cost.

 

  Can I return the product after accepting the delivery?

Once the order has been accepted and received, we do not accept returns or exchanges unless the product was damaged during shipping or you received the wrong item.

 

What if I receive the wrong product?

If you receive a different product than the one you ordered, please contact us within 24 hours with your order number and photos. We will arrange a replacement as quickly as possible.

 

How can I contact you regarding my order?

If you have any questions or need assistance, you can contact our customer support through our WhatsApp chat or the Contact Us page. We will be happy to assist you.